Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

If you no longer wish to use our services, you may cancel your account by emailing us at register@roidmi.com. This Privacy Policy can provide privacy details on how we manage your personal information for all ROIDMI products and services, unless a separate privacy policy is provided for a specific ROIDMI product or service.

Our commitment to you

This Privacy Policy sets out how Wuxi ROIDMI Information Technology Co., Ltd. (“ROIDMI”, “we”, “our” or “us”) collect, use, disclose, process and protect any information that you give us when you use our products and services. Should we ask you to provide certain information by which you can be identified when using ROIDMI products and services, it will only be used in accordance with this Privacy Policy and/or our terms and conditions for users.

The Privacy Policy is designed with you in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, as well as full confidence that ultimately, you have control of any personal information provided to ROIDMI.

In this Privacy Policy, “personal information” means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information ROIDMI has access about that individual. Such personal information may include but not limit to the information you provide to us or upload, the information specific to you that may be assigned by us, your financial information, social information, device or sim-related information, location information, log information.

By using ROIDMI products and services or other acting permitted by the applicable laws, you are deemed to have read, acknowledged and accepted all the provisions stated here in the Privacy Policy, including any changes we may make from time to time. In order to comply with applicable laws, including local data protection legislation (e. g. General Data Protection Regulation in Europe Union), we will specifically seek prior explicit consent to the particular processing (e. g. automated individual decision-making) of special categories of personal data. Furthermore, we are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, and we are equally committed to ensuring that all our employees and agents uphold these obligations.

Ultimately, what we want is the best for all our users. Should you have any concerns with our data handling practice as summarized in this Privacy Policy, please contact register@roidmi.com to address your specific concerns. We will be happy to address them directly.

What information is collected and how can we use it?

Types of information collected

In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. If you do not provide your personal information, we may not be able to provide you with our products or services.

We will only collect the information that is necessary for its specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. We may collect the following types of information (which may or may not be personal information):

• Information you provide to us or upload (including your contact details): we may collect any and all personal information you provide to us, like your name, mobile phone number, email address, delivery address, ID card, driver license, passport details, ROIDMI Account details (e.g. your security related information, name, birthday, gender), order, invoicing details, information in relation to creating an account and participating in the ROIDMI Store or other ROIDMI platforms, phone numbers you insert into your contacts or to send a message, feedback, and any other information you provide us.
• Information specific to you that may be assigned by us: we may collect and use information such as your ROIDMI Account ID.
• Information specific to you that may be assigned by Third Party Service Providers: we may collect and use information such as your advertising ID assigned by Third Party Service Providers.
• Financial information: information related to completing purchases. For example, bank account number, account holder name, credit card number etc.
• Device or SIM-related information: information related to your device. For example, IMEI number, IMSI number, MAC address, Serial number, Android ROM type and version, Android version, Android ID, screen display information, device manufacturer details and model name.
• Application information: information related to your software usage. For example, application list, application status record (e.g. downloading, installing, updating, deleting), application ID information, SDK version, system update settings etc.
• Location information (only for specific services/functionalities): various types of information on your location. For example, region, country code, city code, mobile network code, mobile country code, cell identity, longitude and latitude information, time zone settings, language settings.
• Log information: information related to your use of certain functions, apps and websites. For example, cookies and other anonymous identifier technologies, IP addresses, network request information, temporary message history, standard system logs, crash information.

How the personal information can be used

Personal information is collected for providing services and / or products to you, and legal compliance on our part under applicable laws. You hereby consent that we may process and disclose personal information to our Third Party Service Providers (defined below) for the purposes stated in this Privacy Policy.

We may use your personal information for the following purposes:

• Providing, processing, maintaining, improving and developing our goods and/or services to you, including after-sales and customer support and for services on your device or through our websites.
• Communicating with you about your device, service or any general queries, such as updates, customer inquiry support, information about our events, notices.
• Conducting marketing related activities, such as providing marketing and promotional materials and updates. For more information on marketing and promotional activities, please refer to the Direct Marketing section below.
• Allowing you to post comments in public forums.
• Analyzing and developing statistical information on use of our products and services to better improve our products and services.
• Optimizing the performance of your device.
• Storing and maintaining information about you for our business operations or legal obligations.
• Providing local services without communicating with our servers.

Here are more details on how we use your information (which may include personal information):

• Setting up your ROIDMI Account. Personal information collected when creating a ROIDMI Account on our web sites or through our ROIDMI APP is used for creating the personal ROIDMI Account and profile page for the user.
• Processing your purchase orders. Information relating to e-commerce orders may be used for processing the purchase order and related after-sales services, including customer support and re-delivery. In addition, the order number is used to cross check the order with the delivery partner as well as the actual delivery of the parcel. The receipt details, including name, address, phone number and postal code are for delivery purposes. The email address is used to send parcel tracking information to the user. The list of purchased item(s) is used for printing the invoice and allowing users to see what is in the parcel.
• Providing location based services. In the course of using ROIDMI services, location information may also be used by us or Third Party Service Providers to serve you the correct version of the service and provide accurate details about that location for the best possible user experience, e.g. weather details. You may turn this off at any time by going into the device settings or discontinue use of that application.
• Improving user experience. Allow ROIDMI to analyze data about how users use the APP services, so as to improve the user experience, such as sending crash reports.
• Providing Push Service. ROIDMI Account ID will also be used to provide the push service to send notifications from APP, including information about new product announcements, sales and promotion. You consent to our use of your personal information for the purpose of sending you pushing services (whether by messaging within our services, by email or by other means) that offer or advertise our products and services and/or the products and services of selected third parties. You may opt out of this at any time through changing your preferences under “Message Settings”.
• Collecting user feedback. The feedback you choose to provide is valuable in helping ROIDMI make improvements to our services. In order to follow up on the feedback you have chosen to provide, ROIDMI may correspond with you using the personal information that you have provided and keep records.
• Sending notices. From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.
• Conducting analysis of your device to provide better user experience. ROIDMI may conduct the hardware or software analysis, so as to further improve the performance of your device.

Direct marketing

• We may use your name, phone number, and email address, ROIDMI Account ID and IMEI number to provide marketing materials to you relating to goods and services of ROIDMI companies. To provide better user experience, we may recommend above-mentioned products, services and activities based on information about your purchase history, website browsing history, birthday, age, gender, and location. We will only so use your personal data after we obtain your prior explicit consent and involve a clear affirmative action or indication of no objection in accordance with local data protection laws, which may require separate explicit consent. You have the right to opt out of our proposed use of your personal data for direct marketing. If you no longer wish to receive certain types of email communications you may opt-out by following the unsubscribe link located at the bottom of each communication. We will not transfer your personal data to our business partners for use by our business partners in direct marketing.

With whom we share your information

We do not sell any personal information to third parties.

We may disclose your personal information on occasion to third parties (as described below) in order to provide the products or services that you have requested.

Disclosure may be made to Third Party Service Providers and affiliated companies listed in this section below. In each case described in this section, you can be assured that ROIDMI will only share your personal information in accordance with your consent. Your consent to ROIDMI will engage sub-processors for the processing of your personal information. You should know that when ROIDMI shares your personal information with a Third Party Service Provider under any circumstance described in this section, ROIDMI will contractually specify that the third party is subject to practices and obligations to comply with applicable local data protection laws. ROIDMI will contractually ensure compliance by any Third Party Service Providers with the privacy standards that apply to them in your home jurisdiction.

Sharing with our group and third party service providers

From time to time, in order to conduct business operations smoothly in providing you with the full capabilities of our products and services, we may disclose your personal information from time to time to other ROIDMI affiliated companies (in social media, technology or cloud businesses), or our third party service providers which are our mailing houses, delivery service providers, data centers, data storage facilities, customer service providers, advertising and marketing service providers, agents acting on behalf of ROIDMI, [related corporations, and/or other third parties] (together “Third Party Service Providers”). Such Third Party Service Providers would be processing your personal information on ROIDMI’s behalf or for one or more of the purposes listed above. We may share your IP address with third parties when using our mobile applications in order to provide you with some of the services you requested. If you no longer wish to allow us to share this information, please contact us at register@roidmi.com.

Sharing with others

ROIDMI may disclose your personal information without further consent when required under applicable law.

Information not requiring consent

• We may share anonymized information and statistics in aggregate form with third parties for business purposes, for example with advertisers on our website, we may share them trends about the general use of our services, such as the number of customers in certain demographic groups who purchased certain products or who carried out certain transactions.
• For the avoidance of doubt, ROIDMI may collect, use or disclose your personal information without your consent if it is and only to the extent it is allowed explicitly under local data protection laws.

Security safeguards

All your personal information is stored on secure servers that are protected in controlled facilities. We make sure that our employees and Third Party Service Providers who access the information to help provide you with our products and services are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet such obligations. We have special access controls for cloud based data storage as well. All in all, we regularly review our information collection, storage and processing practices, including physical security measures, to guard against any unauthorized access and use.

We will take all practicable steps to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure, and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

We will take upon the personal data breach, notifying the breach to relevant supervisory authority or under some circumstances, notifying the personal data breach to the data subjects by complying with applicable laws, including your local data protection legislation.

What you can do

• You can play your part in safeguarding your personal information by not disclosing your login password or account information to anybody unless such person is duly authorized by you. Whenever you log in as a ROIDMI Account user on ROIDMI websites, particularly on somebody else's computer or on public Internet terminals, you should always log out at the end of your session.
• ROIDMI cannot be held responsible for lapses in security caused by third party accesses to your personal information as a result of your failure to keep your personal information private. Notwithstanding the foregoing, you must notify us immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security.
• Your assistance will help us protect the privacy of your personal information.

Retention policy

Personal information will be held for as long as it is necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws. We shall cease to retain personal information, or remove the means by which the personal information can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by retention of the personal information. If further processing is for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes according to the applicable laws, the data can be further retained by ROIDMI even if the further processing is incompatible with original purposes.

Accessing other features on your device

Our applications may need access to certain features on your device such as Bluetooth status, as well as other features. This information is used to allow the applications to run on your device and allow you to interact with the applications. At any time you may revoke your permissions by turning these off at the device level.

You have control over your personal information

Controlling settings

ROIDMI recognizes that privacy concerns differ from person to person. Therefore, we provide examples of ways ROIDMI makes available for you to choose to restrict the collection, use, disclosure or processing of your personal information and control your privacy settings:

• Toggle on/off for the Location Access functions;
• Log in and out of the ROIDMI Account;
• Toggle on/off for other services and functionalities which deal with sensitive or personal information.

If you have previously agreed to us using your personal information for the abovementioned purposes, you may change your mind at any time by writing or emailing us at register@roidmi.com.

Access, update, correct, erase or restrict processing your personal information

• You have the right to request access to and/or correction of any other personal information that we hold about you. When you update your personal information, you will be asked to verify your identity before we proceed with your request. Once we obtain sufficient information to accommodate your request for access to or correction of your personal information, we shall proceed to respond to your request within any timeframe set out under your applicable data protection laws.
• A copy of your personal data collected and processed by us will be provided to you upon your request free of charge. For any extra requests of the same information, we may charge a reasonable fee based on actual administrative costs according to the applicable laws.
• If you would like to request access to your personal data held by us or if you believe any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the email address below. Email: register@roidmi.com
• For details relating to the personal information in your ROIDMI Account, you may also access and change them by logging into your account on our mobile applications.
• If you are Europe Union user under General Data Protection Regulation (GDPR), you have the right to obtain from us the erasure of your personal information. We shall consider the grounds regarding your erasure request and take reasonable steps, including technical measures, if the grounds apply to GDPR.
• If you are Europe Union user under GDPR, you have the right to obtain from us the restriction of processing your personal information. We shall consider the grounds regarding your restriction request. If the grounds apply to GDPR, we shall only process your personal information under applicable circumstances in GDPR and inform you before the restriction of processing is lifted.
• If you are Europe Union user under GDPR, you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• If you are Europe Union user under GDPR, you have the right to receive your personal information in a structured, commonly used format and transmit the information to another data controller.

Withdrawal of consent

• You may withdraw your consent for the collection, use and/or disclosure of your personal information in our possession or control by submitting a request. This may be done at any time by writing or emailing us at register@roidmi.com. We will process your request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose your personal information as per your request.
• Please recognize that your withdrawal of consent could result in certain legal consequences. Depending on the extent of your withdrawal of consent for us to process your personal information, it may mean that you will not be able to enjoy ROIDMI’s products and services.

Transfer of personal information outside of your jurisdiction

To the extent that we may need to transfer personal information outside of your jurisdiction, whether to our affiliated companies (which are in the communications, social media, technology and cloud businesses) or Third Party Service Providers, we shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards. You will have the right to be informed of the appropriate safeguards taken by ROIDMI for this transfer of your personal information.

ROIDMI is a China-headquartered company operating globally. As such, complying with applicable laws, we may transfer your personal data to any subsidiary of the ROIDMI group worldwide when processing that information for the purposes described in this Privacy Policy. We may also transfer your personal data to our third party service providers, who may be located in a country or area outside the area of the European Economic Area (EEA).

Whenever ROIDMI shares personal data originating in the EEA with a third party which may or may not be a ROIDMI entity outside the EEA, we will do so on the basis of EU standard contractual clauses or any other safeguards provided for in the GDPR.

ROIDMI may use overseas facilities operated and controlled by Xiaomi to process or back up your personal information. Currently, Xiaomi has data centers in Beijing, United States, Germany, Russia and Singapore. These overseas jurisdictions may or may not have in place data protection laws which are substantially similar to that in your home jurisdiction. You have understood that the risks under applicable data protection laws are different and we may transfer to and store your personal information at our overseas facilities. However, this does not change any of our commitments to safeguard your personal information in accordance with this Privacy Policy.

Miscellaneous

Minors

• We consider it the responsibility of parents to monitor their children’s use of our products and services. Nevertheless, it is our policy not to require personal information from minors or offer to send any promotional materials to persons in that category.
• ROIDMI does not seek or intend to seek to receive any personal information from minors. Should a parent or guardian have reasons to believe that a minor has provided ROIDMI with personal information without their prior consent, please contact us to ensure that the personal information is removed and the minor unsubscribes from any of the applicable ROIDMI services.

Order of precedence

If you have agreed to our applicable User Agreements, in the event of inconsistency between such User Agreements and this Privacy Policy, such User Agreements shall prevail.

Updates to the privacy policy

We keep our Privacy Policy under regular review and may update this privacy policy to reflect changes to our information practices. If we make material changes to our Privacy Policy, we will notify you by email (sent to the e-mail address specified in your account) or post the changes on all the ROIDMI websites or through our mobile devices, so that you may be aware of the information we collect and how we use it. Such changes to our Privacy Policy shall apply from the effective date as set out in the notice or on the website. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of products and services on the websites, mobile phones and/or any other device will be taken as acceptance of the updated Privacy Policy. We will seek your fresh consent before we collect more personal information from you or when we wish to use or disclose your personal information for new purposes.

Do I have to agree to any third party terms and conditions?

Our Privacy Policy does not apply to products and services offered by a third party. ROIDMI products and services may include third parties’ products, services and links to third parties’ websites. When you use such products or services, they may collect your information too. For this reason, we strongly suggest that you read the third party’s privacy policy as you have taken time to read ours. We are not responsible for and cannot control how third parties use personal information which they collect from you. Our Privacy Policy does not apply to other sites linked from our services.

Here are third party terms and privacy policies that apply when you use these specific products:

• By using PayPal or other third party check-out services to finalize and pay for your order, you are agreeing to the third party check-out service provider’s privacy policy will apply to the information you provide on their website.

Social media (features) and widgets

Our websites include social media features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social media features and Widgets are either hosted by a third party or hosted directly on our websites. Your interactions with these Features are governed by the privacy policy of the company providing it.

Single sign-on

Depending on your jurisdiction, you may be able to log in to our website using sign-on services such as Facebook Connect or an Open ID provider. These services will authenticate your identity, provide you the option to share certain personal information (such as your name and email address) with us, and to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this website to your profile page to share with others within your network.

Contact us

If you have any comments or questions about this Privacy Policy or any questions relating to ROIDMI’s collection, use or disclosure of your personal information, please contact our Data Protection Officer at the address below referencing “Privacy Policy”:

Wuxi ROIDMI Information Technology Co., Ltd.
Add:4F,C8,1699 Huishan Road,Life Science and Technology Park,Huishan District,Wuxi,Jiangsu,China
Email: register@roidmi.com

Thank you for taking the time to understand our Privacy Policy!